The Slice Delights
Effective date: 20 October 2026

1. Confirmed Orders

Every confirmed order requires planning, production time, ingredients and, in some cases, specialist materials or decorations.

Once an order has been confirmed, we begin making arrangements based on the agreed design, collection or delivery date and order requirements.

For this reason, cancellations may result in financial consequences.

2. How to Cancel an Order

All cancellation requests must be submitted in writing through our designated business communication channels.

Your cancellation request should include your name, order reference and the date of the scheduled event, collection or delivery.

A cancellation is considered received once we have received the written request. We recommend asking for written acknowledgement so that both parties have a clear record.

Please do not rely solely on a telephone conversation or an unacknowledged message to cancel an order.

3. Four Day Cancellation Notice

We require at least four calendar days' written notice before the scheduled event, collection or delivery date when requesting cancellation.

The notice period is intended to give us a reasonable opportunity to review the work already completed, materials purchased and production commitments made for the order.

Where the customer provides the required notice, the 50% deposit will generally be retained to cover the booking and costs associated with the order, subject to applicable law and the circumstances of the cancellation.

Where the cancellation is received less than four calendar days before the scheduled date, additional charges may apply for work already completed and reasonable costs incurred.

These charges will be assessed according to the circumstances and may include preparation time, completed design work, ingredients, custom decorations and materials purchased specifically for the order.

We will not charge twice for the same cost or retain amounts that cannot lawfully be retained.

4. Cancellation After Production Has Started

Where production has started, cancellation may result in additional costs beyond the deposit, particularly where substantial work has been completed or materials have been prepared specifically for the order.

Any additional amount charged will be based on the work completed, commitments made and reasonable costs incurred, subject to applicable law.

We will provide an explanation of any additional cancellation charges where requested.

5. New Quotations for Future Orders

A cancelled order does not automatically transfer the original quotation, price or booking to a future date.

If the customer wishes to place a new order, a new quotation will be issued based on the new requirements, design, date, availability and pricing at that time.

A deposit paid for a cancelled order will not automatically be transferred to a future order.

Any transfer, credit or alternative arrangement must be agreed to in writing and must comply with applicable law.

6. Changes to the Event Date

If a customer wishes to change the event, collection or delivery date instead of cancelling the order, the request must be submitted in writing.

Date changes are subject to availability and may affect the quotation, production schedule, ingredients, decorations or delivery arrangements.

We will advise the customer of any additional costs before confirming the change.

A date change is not confirmed until we have agreed to it in writing.

7. Cancellation by The Slice Delights

If we are unable to fulfil a confirmed order for reasons within our control, we will contact the customer as soon as reasonably possible to discuss an appropriate solution.

Depending on the circumstances, this may include an alternative arrangement, a replacement where practical, or a refund in accordance with applicable law.

Where an event beyond our reasonable control affects an order, we will communicate with the customer and consider practical alternatives.

Nothing in this policy removes a customer's legal rights.

8. Contact Us

Please contact The Slice Delights through the contact details published on our official website or email support@theslicedelights.co.za to report a concern or request a refund assessment.

We aim to handle complaints professionally, fairly and with respect for both the customer and the work involved in creating each cake.

The Slice Delights
Happiness in a slice.